How to update your account information

You can update certain personal details on your Pinnacle account, including your address and phone number. Email address, legal name, and country changes can only be processed by contacting our Customer Service team via email. Some changes may require supporting documentation so we can verify your identity and keep your account secure.

How to submit a change request

To request an update to your account information, contact us via email and include the details you want to change.

1. Send an email to our customer service team
2. Provide the information you want to update
3. Provide a reason for the change request to help us understand your difficulties

What happens after we process your request

Once your request has been reviewed and approved, we will update your account and notify you of the outcome.

• Email changes may trigger a re-verification email sent to your new address
• Personal data changes may take longer if we need to review supporting documents
• If we cannot complete the request, we will explain what is needed next

Need help?

If you are unsure which documents to provide or need help submitting your request, contact our Customer Service team for assistance.