Withdrawal Processing Times

How long will my withdrawal take?

Withdrawal processing times at Pinnacle.se depend on your chosen payment method. Most withdrawals are processed quickly, typically within minutes to 1 hour.

Trustly

Typical processing time: Within minutes to 1 hour

In rare cases, processing may take longer than expected.

Important note about Trustly withdrawals: When you request a Trustly withdrawal, the funds do not immediately leave your account. You will see the transaction as pending, but no transaction ID will be generated. This is normal for Trustly withdrawals.

Credit Card

Typical processing time: Within a few minutes

In rare cases, credit card withdrawals may take up to 5 banking days to appear on your card.

More information

For detailed information on all available payment methods and their processing times, visit the Payment Options page.

Important information for larger withdrawals

Withdrawals over €7,000 (or equivalent value) may require additional processing time. For compliance with international financial regulations, we may need to request proof of identification for transactions at or above this threshold.

If your withdrawal is delayed

If your withdrawal is taking longer than expected, contact our Customer Service team:

Via Live Chat:

• Log in to your account before starting the chat (this helps our team locate your account quickly)
• Include your transaction details or transaction ID (if available)

Via Email:

• Email customerservice@pinnacle.se
• Use your registered email address
• Include your transaction details or transaction ID (if available)